Shipping & Delivery

At Soft Critter Toys, we aim to make your shopping experience as smooth and enjoyable as possible. Once your order is confirmed, we carefully prepare and dispatch it to ensure it arrives safely and promptly.

Processing Time

Orders are typically processed within 1–2 business days. During busy periods, such as holidays or special promotions, processing times may be slightly longer. Rest assured, we prioritize getting your plush companions to you as quickly as possible.

Shipping Methods

We offer reliable shipping options to accommodate your needs. Standard shipping delivers your order within 3–7 business days. For those who prefer faster delivery, express options are available at checkout, usually arriving within 1–3 business days depending on your location.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details. This allows you to monitor your package and estimate its arrival time. Tracking information helps ensure peace of mind and allows you to plan for your new soft toys’ arrival.

International Shipping

We are proud to ship our products internationally. Shipping times and fees vary depending on your destination. Customs regulations and import duties may apply in some countries, and these charges are the responsibility of the recipient. We recommend checking your country’s import policies to avoid unexpected fees.

Packaging

Each order is carefully packaged to protect your items during transit. We use sturdy, eco-friendly packaging materials wherever possible, ensuring that your plush toys arrive in perfect condition and ready to be enjoyed immediately.

Lost or Damaged Items

While we take every precaution to ensure safe delivery, occasionally packages may be lost or damaged in transit. If this occurs, please contact us promptly. Our team will work with the carrier to resolve the issue and provide a suitable solution, whether that is a replacement or refund.

We are committed to providing a seamless delivery experience, so you can focus on the joy of receiving and unwrapping your new Jellycat plush friends. Your satisfaction is our priority, and we strive to deliver both quality products and reliable service with every order.